Misty cabin Pool villa Home stay

Mehrin M

6 months ago on Google

Booked 6 rooms for a big family stay. Poor communication about parking and transport caused unnecessary trouble and extra expense. Several rooms lacked water bottles, tea/coffee, and bathroom essentials. Cleanliness and lighting issues were also noticed. Breakfast was good. Overall experience was below expectations. 2/5.

Sheeja Nazer

6 months ago on Google

Not ideal for large family groups. Access from the main road is difficult, especially for elders and kids. Transport and parking details were not clearly informed, causing our bus to get stuck and extra towing cost. Many basic amenities were missing. Breakfast was decent, but overall hospitality standards need improvement. 2/5.

MARIAM BIND ALTAF

6 months ago on Google

We stayed at this hotel as a group of 20+ members, and the experience was below expectations. The road leading to the property was very narrow and unsuitable for a tourist bus. Although we were informed during booking that transportation would be provided if the bus could not enter, this was arranged only for elderly guests. The rest of us had to walk to the hotel carrying our luggage along with children. Our bus also got stuck on the way and had to be removed using a JCB, causing additional cost and inconvenience due to poor communication. Several rooms had stained bedsheets, and there were electricity and voltage issues during our stay. The dinner tasted good, but it was served only after multiple follow-ups. After raising our concerns, breakfast was served on time. A Bluetooth speaker was provided, and there were no restrictions on sound. Overall, the stay did not meet our expectations.

Subuhana S

6 months ago on Google

I was thoroughly impressed with my recent stay at your resort in Munnar. The breathtaking views, luxurious amenities, and exceptional service made for a truly unforgettable experience. The staff's attention to detail and warm hospitality were particularly noteworthy. I highly recommend your resort to anyone seeking a relaxing getaway amidst Munnar's natural beauty.

Safeena Njamath

6 months ago on Google

We would like to clarify a few points to accurately reflect our experience at the resort. The option of food being delivered We chose room service mainly because we were traveling with children and elderly family members. The restaurant is located uphill, and since no internal transportation was provided, repeatedly walking up and down was not practical or comfortable for our group. In fact, our own family members had to climb uphill to collect the food and then carry it back downhill to the rooms, which defeated the purpose of choosing room service for convenience. Regarding the JCB assistance, although it was arranged, we were required to pay an additional 5,000, which came as an unexpected expense and added to the inconvenience. We also faced frequent electricity issues during our stay. The power supply was inconsistent, with electricity going on and off and noticeable voltage fluctuations, affecting basic comfort and the use of electrical appliances. We understand and respect that this is a nature-based property with certain access limitations. However, clearer, more transparent, and consistent communication at the time of bookingespecially regarding vehicle access, internal transportation, electricity reliability, and possible additional costswould have helped us plan better and avoid many of the difficulties we faced. This review is shared honestly to reflect our experience and with the hope that future guests, particularly large families with children and elderly members, have a smoother and more comfortable stay.