The Brook Resorts & Spa Home stay

Deeksha S

2 weeks ago on Google

We have stayed here for the second time. Last time also I faced delay in the food service & this time as well. We went during oct 2,3,4 2026 which is a crowded weekend, which the resort owners already knew, they will already know that there would be mass crowd, they should have arranged more staffs. Scenario: 1. We ordered dinner at 8PM of 3 set phulka + veg gravy, we got it at 9:15PM (1.5 hours delay), There were families with babies, elder people etc, everyone were shouting at the management. 2. I was locked inside the washroom, the latch was not working, the team came & broke the door, rescued me. Just imagine going there for vacation? 3. We asked for extra bed which we paid already, they gave a torn bedspread, the quilt was not washed. 4. We asked for normal water, the room service person filled the bottle with running water & it was freezing cold, we all caught cold & fever. 5. Parents were elderly & they could'nt walk to & fro of the room, we asked if there are any buggy service, they said no, we took our own car everytime to reach restaurant. 6. Complimentary BF they said will start at 8:30AM, we went there at that time, everything was empty. They're saying it started at 7:45AM itself. Good: 1. Camp fire + activities 2. Swimming pool 3. Collected good plants Previously I liked this resort much, but after our last visit, definitely a big "NO"

Raj Kumar

5 months ago on Google

We stayed at Brooke Resort, Yercaud for 2 days, but our experience was very disappointing. The facilities and services promised during booking were not provided properly. The rooms were not neat and clean, and there was a very bad smell inside the room. Hygiene and maintenance were extremely poor. The bathroom lock was broken, and the electrical switch boards were loose and unsafe. Basic safety and cleanliness were missing. The resort charged a very high amount for 3 persons in one room, but the quality of service did not match the price at all. There was no proper dinner arrangement, no driver room facility, and many promised amenities were not available. We expected a comfortable family stay, but instead faced inconvenience and poor management. Management should improve cleanliness, maintenance, customer service, and provide the facilities they promise before charging premium prices. Not recommended for families unless major improvements are made.

Kasyap Varma

6 months ago on Google

We booked the room for a weekend. They were connect with me through WhatsApp after the advance booking. We came long way from pondicherry even without having breakfast and thought of having it in the in house restaurant. They have informed us that they are having in house restaurant and complimentary breakfast. But while the time of check in they told us that the restaurant is closed due to lack LPG stock. They haven't informed about the LPG issue us while booking ! Since the property is far from yercuad town it was very tough to find food, it was so difficult for people who don't have their own vehicle. Since we came by bus we try ordering through Swiggy but it was not also available due to tower issue. There are no restuarants no snack shop nearby, come here only with your prvt vehicle The irresponsiblility of the resort management was clearly seen. The room was not that quality, bathroom was stinky and the bathroom door latch was not working The complimentary breakfast was so running shot, even we reached by 8:30 AM there were only provided bread and jam. We were waiting for a long time even for tea and coffee. We tried Spa service, which was good and soothing one. The price was also reasonable

Sriadividya

3 months ago on Google

We had a great experience staying here most of the places are near by so easy to travel. The service was good and all the staffs are friendly. The staff Vanshika took us to the near by view point and also suggested a good places to go around.

Akash Chandran

5 months ago on Google

We have stayed for 2 days at your place after having seen your ads in various websites. Sorry to say, we were totally disappointed.. The whole area was ill-maintained.. We stayed in the garden view room but couldn't step outside in the open space owing to the filthy smell! Requesting the hotel authorities to clean the garbages every now and then and maintain the area as neat as possible. One more thing I wanted to add is that the response from the reception/restaurant was so much poor that we had to wait for the morning coffee for nearly an hour!! Food was available only in the morning, we were denied lunch or dinner citing cylinder issues.. But for the greeneries around and the climate, I wouldn't recommend this place.. The experience was just a below par one!!