Paradise Village Beach Resort and Spa Hotel

Renata Nagy

a month ago on Google

Very disappointing experience. We would not stay here again. Be aware that this resort has many unexpected extra charges. For example, the fitness center is not complimentaryguests are charged $10 per person to use the gym, which was very disappointing. From the moment we arrived, we were also pressured to attend a timeshare presentation. Instead of feeling welcomed and relaxed, it felt like we were constantly being sold something. If you are visiting the area to relax, recover, or attend medical appointments, I would not recommend staying here. The atmosphere is hectic, sales-focused, and far from peaceful. We were looking for a quiet and stress-free stay, but this resort did not provide that experience. Lack of shades by the pool. Overall, the hidden fees, constant sales pressure, and lack of transparency made this a very disappointing stay.

Joana Rios

a month ago on Google

Great food and great service! The sushi was fresh, delicious, and came out quickly. Our waitress, Alec, was very friendly and attentive, which made our experience even better. I would definitely come back and recommend Kabah Sushi Bar.

Rosa Cortez

2 months ago on Google

Great resort. Take sunblock because the one they sell is $20. Save the shuttle service they provide and take a taxi you will save money. It had all the things you'll need to cook but they dont provide dish soap or coffee filters. Also, coffee is only complimentary the first night. It is super safe. Everything is close by. Everyone is super attentive. Don't lose your bracelet or they'll charge you extra. The location is the best. Pool or beach right next to each other. Save yourself that 90 min sales pitch it is actually 3 hours. Yes, we did it but got 3K pesos for it so dinner was covered. Make sure you call in advance about kids. Anyone over 3 years old is charged extra to be in the room. Overall an incredible experience. Recommend to anyone.

A Jah

a month ago on Google

Its absolutely bummer for a family. The checking started with a lady who rushed like its a 911 emergency and we could not understand 80% of what she said. The food is ok but oh my, the process to get to the buffet is super inefficient, the breakfast wait was 25 mins and mind it, half if the tables were empty and we had a 10 family line behind us. The pool is super sandy, the waiter are rude and the TV is the room have no internet, because no smart tvs. Things are limited even with all inclusive. This is my 5th visit to PVR and this one is the worst. I will come back to PVR but to Airbnbs again.

Erin Malki

3 months ago on Google

I have been coming to resorts in Mexico since I was 19. I am currently 45. I am at the resort right now and honestly have never been more disappointed in a resort. If you book here make sure you are clear with regard to what is included. We arrived and found out that the GYM was NOT included, room service is NOT included and we only get to eat dinner 2x at the other more fancy restaurants. I was shocked! The main buffet is the most boring a simple buffets Ive ever experienced- they dont offer strawberries or mangos or even fresh avocado everyday. Its small and extremely basic. When we tried to share with Lorraine and other staff how we felt about one room that was smelly, no gym access, no room service, no first aid( we needed one bandaid) it took her forever to finally give us a free dinner at a fancy restaurant. WOW a total of three at an all inclusive. The lobby bar ( the only place to get certain snacks at night) always has horribly long lines ( because its the only place to do) and the food takes like 40min to come every single time. There is zero ice cream on the resort unless you want to pay for it. Again, never in my life have I not been able to get ice cream every single day at an all inclusive. This resort is a 2-3 star not a 4 or 5. Im used to 4 or 5 where none of these things have ever been an issue for me. We are leaving in two days and wont be staying here ever again.